--- title: Manage your members description: "Find, filter, approve, email and remove members from the Members screen of Ultimate Membership Pro, and see each member's profile and Memberships." url: "https://ultimatemembershippro.com/docs/how-to-change-member-status/" updated: "2026-10-18" category: "Members & Member Portal" tags: - Approve user - Edit user - Email user - overview - user --- # Manage your members 6 minBeginnerUltimate Membership Pro 14.2+ In Ultimate Membership Pro, the Members screen lists everyone who registered on your site or whom you added yourself. It is where you manage members: find them, check their Memberships, approve new accounts and act on one member at a time. This guide walks through the screen: the summary, search and filters, the actions menu of each member and the member's profile page. Before you start - You have at least one Membership. See [Create your first Membership](https://ultimatemembershippro.com/docs/step-2-create-levelssubscriptions/). - To add someone by hand instead of waiting for them to register, see [Add a member and assign a Membership](https://ultimatemembershippro.com/docs/add-a-member-and-assign-a-membership/). ## Open the Members screen 1. Go to Ultimate Membership Pro*›*Members. [![Manage Members screen: Export CSV and Add New Member buttons, four summary cards (Total Members, Active Memberships, Pending Approval, Total Revenue), the search box, More filters and the quick filters All, Active, Expire soon, Expired and Pending approval](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-01-members-list.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-01-members-list.png) The summary cards and the quick filters at the top of the Members screen. Total Members Everyone in the list. Administrators are never listed. Active Memberships Members with at least one active Membership. Pending Approval Accounts waiting for you to approve them (see step 4). Total Revenue The total of completed payments. Quick filters One click narrows the list. - **Active**: at least one Membership is active. - **Expire soon**: less than 10% of the Membership period is left. - **Expired**: a Membership has ended. - **Pending approval**: the account still has the Pending role. Each row shows the member's name and username, email address, Membership Plans with their [start and end dates](https://ultimatemembershippro.com/docs/different-time-shows-orders-levels/), Total Spend, WordPress Role and Member Since. Use Show / Hide columns above the table to choose the columns. ## Find a member Type in **Search Members** to search by name, username or email address. For more precise lists, click More filters: [![More filters panel open below the search box, with four filters: Memberships, Membership status, WordPress role and Manager requests, and the note Filters apply automatically](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-03-more-filters.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-03-more-filters.png) More filters combine with the search and the quick filters. Memberships Only members of the Memberships you pick. Membership status Active, Expired, On hold or Expire soon. WordPress role Only members with the roles you pick. Manager requests **Approval Request** lists accounts waiting for approval; **Pending Email Verification** lists members who haven't confirmed their email address. Filters apply automatically. Clear all removes them. ## Use the actions menu of a member Every row ends with a **Details** menu (the three dots). It holds everything you can do for that member: [![Members list with the Details menu of Noah Kim open: Edit Member, Member Profile, Manage Plans, Payments, Individual Page, Direct Email, Approve Member and Remove](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-02-member-menu.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-02-member-menu.png) The Details menu of a pending member. Approve Member appears only while the account is pending. Edit Member Account, profile fields, Memberships and extra settings. See [Add a member and assign a Membership](https://ultimatemembershippro.com/docs/add-a-member-and-assign-a-membership/); editing works the same way. Member Profile A read-only overview of the member (see below). Manage Plans Assign Memberships and change their start and expiry dates. PaymentsHas orders The member's orders in Payment History. Member ReportsModule The member's activity log. See [Track member activity](https://ultimatemembershippro.com/docs/user-reports/). Individual PageModule Opens the member's private page. See [Give each member a private page](https://ultimatemembershippro.com/docs/individual-page/). Direct LoginModule Creates a [one-time login link](https://ultimatemembershippro.com/docs/log-in-with-a-one-time-link/) for the member. Direct Email Sends one email to the member (see step 6). Approve MemberPending account Approves a pending account (see step 4). Approve EmailEmail unapproved Confirms the member's email address for them (see step 5). Remove Deletes the member (see the warning below). ## Approve a pending account When new accounts need your approval, they get the WordPress role Pending and can't log in. In the list they show **Pending** in the WordPress Role column and appear under the **Pending approval** quick filter. 1. Open the member's **Details** menu and click Approve Member. The account gets your site's [default role](https://wordpress.org/documentation/article/settings-general-screen/) (Settings*›*General › New User Default Role) and the member can log in. If you set up the **Account have been Approved by Admin** email, the member receives it. See [Set up email notifications](https://ultimatemembershippro.com/docs/how-to-send-notifications/). ## Approve an email address With email verification on, a status shows under each email address: **Verified** (confirmed), **Unapproved** (not confirmed yet) or **Active** (no verification needed). For an Unapproved address you can: 1. Click Resend Verification link under the address to send the confirmation email again, or 2. open the **Details** menu and click Approve Email to confirm it yourself. Read more in [Verify members’ email addresses](https://ultimatemembershippro.com/docs/how-to-activate-double-email-verification/). ## Send a direct email 1. Open the member's **Details** menu and click Direct Email. 2. Check **From** and **To**, write a **Subject** and a **Message**, then click Send Email. The email goes out once, through your site's mail system. ## See a member's profile **Member Profile** in the Details menu opens Member Details: a read-only page with the member's account status, profile fields, Membership History, payments and activity. [![Member Details page for Ava Ionescu with Print and Edit Member Profile buttons, avatar, username, email, user ID and Member since date](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-04-member-details.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-manage-members-04-member-details.png) Member Details: print it, or click Edit Member Profile to change something. ## Export the list Export CSV downloads the members currently in the list, so search and filters apply. The file has User ID, Email, Username, First Name, Last Name, Membership Slug, Membership Label, Started Time, Expired Time, WP Role, Join Date and your registration form fields. One member with two Memberships takes two rows. To bring members into another site, see [Import members from a CSV file](https://ultimatemembershippro.com/docs/import-userslevels/). Remove deletes the account - Remove (in the Details menu, or Bulk Actions › Remove for several members) deletes the WordPress user and all their Memberships. It can't be undone. - WordPress also [deletes the content that member wrote](https://wordpress.org/documentation/article/users-screen/), such as posts. To keep a member's history, end their Membership in Manage Plans instead. - Removing a member doesn't cancel a subscription at the [payment gateway](https://ultimatemembershippro.com/integrations/payment-gateways/). Cancel it there first. Tip - Use the Expire soon quick filter once a week to see who to remind before their Membership ends. - Membership colors and statuses in the list are explained in [Membership statuses explained](https://ultimatemembershippro.com/docs/levels-colors-explanation/). ## Example: approve a new coach **Coaching Club**New members need approval before they can log in. **Who** : Noah Kim, registered for Free Community **Where** : Members › Pending approval **Action** : Details › Approve Member **Result** : Role becomes Subscriber; Noah can log in **Email** : Account have been Approved by Admin, if set up ## Troubleshooting Why doesn't a member appear in the Members list? Administrators are never listed on the Members screen. For anyone else, a search or a filter is hiding them: click **All** and **Clear all** to see every member again. Why can't a new member log in? Check the WordPress Role column of the Members list. An account with the Pending role can't log in until you click Approve Member in its Details menu. When email verification is on, an Unapproved email address can also block the login; click Approve Email or Resend Verification link. Why don't I see Approve Member or Approve Email in the Details menu? Approve Member only appears while the account has the Pending role, and Approve Email only while the member's email address is Unapproved. Why is Payments missing from a member's Details menu? The Payments item only appears for members who have at least one order in Payment History. What if Export CSV doesn't download the file? Click the link that appears under the Export CSV button; some browsers block the automatic download. ## What's next [**Add a member and assign a Membership**Create accounts and give access by hand.](https://ultimatemembershippro.com/docs/add-a-member-and-assign-a-membership/)[**Import members from a CSV file**Move many members in at once.](https://ultimatemembershippro.com/docs/import-userslevels/)[**Membership statuses explained**What Active, On hold and Expired mean.](https://ultimatemembershippro.com/docs/levels-colors-explanation/)[**Track member activity**See what each member did.](https://ultimatemembershippro.com/docs/user-reports/)