--- title: Login and registration problems description: "The registration or login form doesn't show, does nothing, or shows an error. Find the message you see below, with its cause and the fix." url: "https://ultimatemembershippro.com/docs/register-form-not-work/" updated: "2026-10-18" category: Troubleshooting tags: - Register Form --- # Login and registration problems 5 minBeginnerUltimate Membership Pro 14.2+ When an Ultimate Membership Pro login or registration form fails, the cause is usually simple: you're testing while logged in, a page isn't set, or a setting blocks the account. Find the symptom or the exact message below; each of these login and registration problems has its cause and fix. Before you start - A private (incognito) browser window, so you can test as a visitor. - Every message below can be reworded. See [Change plugin texts and messages](https://ultimatemembershippro.com/docs/how-to-custimize-default-messages/). ## Why doesn't the registration or login form show? Cause The Ultimate Membership Pro [registration and login forms](https://ultimatemembershippro.com/features/registration-login/) are only for visitors who aren't logged in. An administrator sees a notice instead, starting with **“Administrator Info: Register Form is not showing up once you're logged.”** (or Login Form). Other logged-in users see nothing, and members who open the Register or Login page are sent to [the Member Portal](https://ultimatemembershippro.com/docs/set-up-the-member-portal/). Fix Open the page in a private window, or log out first. This is by design. ## Why is the Register or Login page empty, or showing the shortcode as text? Cause The Register or Login page stays empty when it isn't the page set in Settings*›*Pages Setup, or when it doesn't contain the shortcode. A notice starting with **“Default Pages Warning: The following pages are missing:”** at the top of the plugin screens names the missing pages. Fix Check **Register Page** and **Login Page** in Pages Setup, and make sure those pages contain `[ihc-register]` and `[ihc-login-form]`. In a page builder, put the shortcode in a shortcode or text widget. See [Set up the membership pages](https://ultimatemembershippro.com/docs/step-1-set-default-pages/). ## Why does the Register page send visitors to the Subscription Plan page? Cause The Register page sends visitors to the plan list when **Choose Subscription Type**, in Ultimate Membership Pro*›*Registration Form, is set to **Subscription Plan**. Visitors must pick a Membership before they can register, so the Register page sends them to the plan list first. Fix Keep it if you want visitors to choose a plan. Otherwise pick **Predifined Subscription** and a default Membership, or link to the Register page with the Membership in the address, such as `?lid=2`. See [Set up the registration form](https://ultimatemembershippro.com/docs/set-up-the-registration-form/). ## Why does nothing happen when I click Register or Log In? Cause The Ultimate Membership Pro registration form checks every field in the background before it's sent, and the login form checks its fields too. If [a script from another plugin or the theme breaks](https://ultimatemembershippro.com/docs/known-compatibility-issues/) on the page, or a cached copy of the page is served, the check never finishes and nothing happens. Fix Exclude the Register, Login and Checkout pages, and logged-in users, from page caching and script optimization, then clear the cache. If it still fails, [switch other plugins off one by one](https://ultimatemembershippro.com/docs/find-plugin-conflicts-with-safe-mode/) and try a default theme, testing after each change. ## Why does the form say “Please fill out all mandatory fields”? Cause Ultimate Membership Pro shows “Please fill out all mandatory fields” when a required field is empty. On the registration form the message appears under that field; on the login form, under the empty username or password field. It also appears under the reCAPTCHA when its checkbox isn't ticked. Fix Fill in the field. To change which fields are required, see [Add custom fields to the registration form](https://ultimatemembershippro.com/docs/add-custom-fields/). ## Why does the registration form say “Email address has already been taken” or “Username has already been taken”? Cause Ultimate Membership Pro shows these messages when an account with that email or username already exists. The email message also appears for addresses on the **Email Address Black List** in Settings*›*Security. Fix The visitor should log in, or reset their password with [How password reset works](https://ultimatemembershippro.com/docs/reset-password-works/). If the address shouldn't be blocked, remove it from the black list. ## Why does the registration form say “You must have a valid email address” or “Invalid Username”? Cause Ultimate Membership Pro shows these messages when the email is empty or not a real address, or when the username has characters WordPress doesn't allow. Fix Use a full email address, and a username with letters, numbers and simple symbols only. ## Why does the registration form show a password message such as “Password must include minimum 6 characters”? Cause Ultimate Membership Pro shows a password message when the password doesn't meet the **Password Requirements** on the Register Form Showcase tab: **Minimum Length** (6 by default) and **Password Strength Options**. Fix Choose a password that meets the rules, or relax them in Registration Form › Register Form Showcase. ## Why does the registration form say “Please agree to our Terms & Conditions”? Cause Ultimate Membership Pro shows “Please agree to our Terms & Conditions” when the terms checkbox is on the form and isn't ticked. Fix Tick it. If you don't want it, switch the terms field off in Registration Form › Custom Fields. ## Why does the form say “Error with Captcha”? Cause Ultimate Membership Pro shows “Error with Captcha” when Google didn't accept the reCAPTCHA answer, or when [the keys don't match the selected version](https://developers.google.com/recaptcha/docs/versions). Fix Check both keys in Settings › reCaptcha Setup. See [Add Google reCAPTCHA](https://ultimatemembershippro.com/docs/how-to-enable-recaptha/). ## Why does the login form say “Invalid email address or password entered”? Cause Ultimate Membership Pro shows “Invalid email address or password entered” when the username, email or password is wrong. The same message appears when another plugin or the theme rejects the login, for example a security or two-factor plugin, or a theme login form on the same page. Fix Reset the password with the lost password form and try again. If the details are right, test in a private window with other login and security plugins switched off and a default theme. See [How password reset works](https://ultimatemembershippro.com/docs/reset-password-works/). ## Why does the login form say “Your account has not been approved. Please retry later”? Cause Ultimate Membership Pro shows “Your account has not been approved. Please retry later” when the account is waiting for approval. New members get this status when **WordPress User Role** in Registration Form › Register Form Showcase is set to Pending. Fix Approve the member in Ultimate Membership Pro*›*Members. See [Manage your members](https://ultimatemembershippro.com/docs/how-to-change-member-status/). ## Why does the login form say “The email address has not been confirmed yet”? Cause Ultimate Membership Pro shows “The email address has not been confirmed yet” when email verification is on and the member hasn't clicked the link in the verification email. Fix Ask the member to check their spam folder. You can also approve the email yourself with **Approve Email** in the member's row menu in Ultimate Membership Pro*›*Members. See [Verify members' email addresses](https://ultimatemembershippro.com/docs/how-to-activate-double-email-verification/). ## Why does the login form say “Something went wrong, please try again later!”? Cause Ultimate Membership Pro shows “Something went wrong, please try again later!” when the login page's security token expired, because the page was open for a long time or a cache served an old copy of it. The same text appears when a member who suspended their own account tries to log in. Fix Reload the page and log in again. Exclude the login page from page caching. ## Why does the login form say “Login Form is locked for 15 minutes.”? Cause The Security Login module of Ultimate Membership Pro blocked the visitor's IP address after too many failed attempts. Fix Wait for the lock to end, or adjust the limits. See [Block brute-force login attempts](https://ultimatemembershippro.com/docs/security-login/). ## Why does social login say “You are not registered with this social network. Please register first!”? Cause Ultimate Membership Pro shows “You are not registered with this social network. Please register first!” when a social login button was used, but that social account isn't linked to a member. Fix Log in with the password once and link the account in the Member Portal. See [Let members log in with social accounts](https://ultimatemembershippro.com/docs/how-to-set-social-login/). ## Why do members stay on the login page after logging in? Cause Members stay on the login page when **After Login** in Settings › Pages Setup is **Do Not Redirect**, so the form is replaced by **“Welcome to our Website!”**. Members who log in from a Locker also stay on that page, on purpose. Fix Pick an After Login page, or a page per Membership. See [Redirect members after login](https://ultimatemembershippro.com/docs/login-redirects/). Still stuck? - Test with a new test account in a private window, so old cookies and your admin session don't affect the result. - Check the member's record in Members: status, Memberships and email verification all affect login. ## What's next [**Set up the registration form**Templates, fields and sign-up rules.](https://ultimatemembershippro.com/docs/set-up-the-registration-form/)[**Set up the login form**Templates and display options.](https://ultimatemembershippro.com/docs/set-up-the-login-form/)[**Change plugin texts and messages**Reword any message on this page.](https://ultimatemembershippro.com/docs/how-to-custimize-default-messages/)[**Stop spam registrations**Keep bots out of your forms.](https://ultimatemembershippro.com/docs/prevent-spam-registrations/)