--- title: Track member activity description: "The Members Reports module keeps a log of what each member does: orders, coupons used, cancellations and email confirmations. See it per member or for everyone." url: "https://ultimatemembershippro.com/docs/user-reports/" updated: "2026-10-18" category: "Members & Member Portal" --- # Track member activity 3 minBeginnerUltimate Membership Pro 14.2+ · Module In Ultimate Membership Pro, the Members Reports module keeps a member activity log: orders, coupons used, cancellations and email confirmations, each with its date. When a member says “I never canceled” or “my coupon didn't work”, the log shows what happened. This guide switches the log on, shows where to read it and how to clean it up. Before you start - Your license is active; modules need it. See [Find and activate your license key](https://ultimatemembershippro.com/docs/where-to-find-your-license-key/). ## Switch on the module 1. Go to Ultimate Membership Pro*›*Modules and open **Members Reports** (in Members & Registration). 2. Switch on **Activate/Hold Members Reports** and click Save Changes. [![Members Reports module: Activate/Hold Members Reports switched on, the Clean Up Users Reports older than select with a Clean Up button, a View All User Reports link and Save Changes](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-member-activity-08-members-reports-module.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-member-activity-08-members-reports-module.png) The switch, the clean-up tool and the link to all reports. Logging starts now; earlier actions aren't added. ## What gets logged Orders The member ordered a Membership. Coupons The member used a coupon, and for which Membership. Cancellations and removals The member [canceled](https://ultimatemembershippro.com/docs/how-renewals-cancellations-and-expiry-work/) or deleted a Membership from their Subscriptions table. Email confirmation The member's [email address became active](https://ultimatemembershippro.com/docs/how-to-activate-double-email-verification/), by the member or by an administrator. Account The member suspended their profile. ## Read a member's log 1. Go to Ultimate Membership Pro*›*Members, open the member's **Details** menu and click Member Reports. [![Member Reports table for ava.ionescu with columns Username, Level, Message and Date: an order of Pro Monthly, a WELCOME10 coupon used for Pro Monthly, and the email address becoming active](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-member-activity-09-member-log.png)](https://ultimatemembershippro.com/wp-content/uploads/2026/10/ump-member-activity-09-member-log.png) The log of one member; the Level column shows the Membership. The menu item appears once the member has at least one entry. For everyone's activity in one list, click **View All User Reports** on the module screen. ## Clean up old entries 1. On the module screen, pick One Day, One Week or One Month in **Clean Up Users Reports older than** and click Clean Up. Clean Up can't be undone - It deletes every entry older than the period you pick, for all members. Tip - For numbers across all members, such as revenue and churn, use [Read your membership reports](https://ultimatemembershippro.com/docs/read-your-membership-reports/). ## Example: a coupon question **Coaching Club**Ava asks whether her WELCOME10 coupon was applied. **Where** : Members › Ava Ionescu › Details › Member Reports **Entry** : User has used the following coupon: WELCOME10 for acquire level: Pro Monthly. **Answer** : Yes, on her Pro Monthly order ## Troubleshooting Why isn't Member Reports in a member's Details menu? The item appears once the member has at least one log entry. Actions from before the module was switched on aren't logged. What does “No Reports available.” mean? Nothing was logged for this member since the Members Reports module was switched on. ## What's next [**Manage your members**The Details menu and member actions.](https://ultimatemembershippro.com/docs/how-to-change-member-status/)[**Read your membership reports**Revenue, MRR and churn.](https://ultimatemembershippro.com/docs/read-your-membership-reports/)[**Create coupon codes**Coupons members use.](https://ultimatemembershippro.com/docs/how-to-set-a-coupon-code/)[**Customize the Subscriptions and Payments tables**Where members cancel or remove.](https://ultimatemembershippro.com/docs/customize-the-subscriptions-and-payments-tables/)