Restrict JivoChat

Live chat takes your team’s time, so it makes sense to offer it where it pays off. Restrict JivoChat lets you restrict JivoChat by membership: you pick the Memberships that get the chat, and add visitors if you want pre-sales chat, while everyone else browses without it.

Live support becomes a perk of your paid plans, and one more reason to upgrade.

Restrict JivoChat by Membership or visitor status

• Chat for chosen Memberships. Add one or more Memberships. Members who hold any of them get the chat.
• Follows the Membership. A member whose Membership has expired is treated like someone who doesn’t hold it.
• Pre-sales chat for visitors. Add Unregistered Users to keep the chat for people who aren’t logged in yet.
• The chat code stays off other pages. For people outside your list, the JivoChat code is taken out of the page footer, so the chat doesn’t appear for them.
• Uses your JivoChat setup. Works with the JivoChat plugin for WordPress and the JivoChat account you already connected.

How Restrict JivoChat works

1. Install the JivoChat plugin for WordPress and connect your JivoChat account.
2. Switch on Restrict JivoChat in Ultimate Membership Pro.
3. Add the Memberships, and visitors if you want, that should get the chat, then save.
4. On every page load, the add-on checks who is browsing and keeps the chat or takes it out.

Step-by-step setup is in the Restrict JivoChat guide.

When members-only live chat makes sense

• Support as a paid perk. Paying members get live answers, while free accounts use your other support channels.
• Pre-sales chat plus member support. Visitors and paying members get the chat, so you can answer buying questions and help customers in one place.
• A premium tier. Offer live chat only with your highest Membership, as part of what makes it worth more.

For example, a coaching club adds Pro Monthly and Annual Pass to the list. Members of those two Memberships see the chat. Free Community members and visitors browse without it.

Works well with

• Content restriction, to decide who sees each page and post.
• Restrict Widgets, to show sidebar widgets only to visitors, logged-in users or some Memberships.
• Restrict WP Menu, to show a different menu to each Membership.

Questions about Restrict JivoChat

Which plans include Restrict JivoChat?

Restrict JivoChat comes with the Full Package and Agency plans, together with all 46 Pro add-ons. The Pro plan doesn’t include Pro add-ons.

Does it need the JivoChat plugin?

Yes. Install the JivoChat plugin for WordPress and connect your JivoChat account. Restrict JivoChat then decides who gets the chat.

Can visitors get the chat too?

Yes. Add Unregistered Users to the list, next to the Memberships you chose, and people who aren’t logged in see the chat as well.

What happens when the list is empty?

The chat stays as JivoChat shows it, for everyone. The add-on starts filtering once you add at least one Membership or group.