Customer Activity Tracking

A member who stops visiting is often a member about to cancel. Customer Activity Tracking shows the member last active time in a Last Active column of your Members list, so you see who is still around and who hasn’t been back for weeks.

You can reach out to quiet members while they still hold their Membership. Setup is one switch, and tracking starts as soon as you save.

Member last active time at a glance

• A Last Active column. It sits right after Member Since in the Members list, so join date and last visit are side by side.
• Now for recent activity. Members who opened a page in the last five minutes show Now.
• Plain, readable times. Everyone else shows minutes, hours or days ago.
• Site visits count. Each page a logged-in member opens on your site updates the time, from the Member Portal to a blog post.
• No settings to manage. Switch it on and the column starts filling in as members visit.

How Customer Activity Tracking works

1. Switch on the add-on and save.
2. Each time a logged-in member opens a page of your site, the add-on stores the time.
3. Open the Members list and read the Last Active column.

Step-by-step details are in the Customer Activity Tracking guide.

When the last active time helps

• Spot quiet members before they cancel. Look for members whose last visit was weeks ago and send them a short check-in.
• See who was just active. Before a live session or an announcement, check which members show Now.
• Read it with your reports. Members Reports shows what a member did, and Last Active shows whether they are still visiting.

For example, a coaching club owner opens the Members list once a week, looks for Pro Monthly members whose last visit was weeks ago and sends each of them a short check-in email.

Works well with

• Members Reports, the dated log of each member’s orders, coupons and cancellations.
• Slack Integration, to hear about new members in Slack as they join.
• Reason for Cancellation, to learn what makes members leave.

Questions about Customer Activity Tracking

Which plans include Customer Activity Tracking?

Customer Activity Tracking comes with the Full Package and Agency plans, together with all 46 Pro add-ons. The Pro plan doesn’t include Pro add-ons.

What counts as activity?

Opening a page of your site while logged in, such as the Member Portal or a blog post. A member who stays logged in between visits is tracked the same way.

Does it show who is active right now?

Yes. Members who were active in the last five minutes show Now in the Last Active column.

Where do I see the last active time?

In the Members list of Ultimate Membership Pro, in the Last Active column right after Member Since.

What does a dash in the column mean?

No visit has been recorded for that member since you switched the add-on on. The time appears after their next visit.