Track member activity

0:00 2:21
3 minBeginnerUltimate Membership Pro 14.2+ · Module

In Ultimate Membership Pro, the Members Reports module keeps a member activity log: orders, coupons used, cancellations and email confirmations, each with its date. When a member says “I never canceled” or “my coupon didn’t work”, the log shows what happened.

This guide switches the log on, shows where to read it and how to clean it up.

Before you start

Switch on the module

  1. Go to Ultimate Membership Pro›Modules and open Members Reports (in Members & Registration).
  2. Switch on Activate/Hold Members Reports and click Save Changes.
Members Reports module: Activate/Hold Members Reports switched on, the Clean Up Users Reports older than select with a Clean Up button, a View All User Reports link and Save Changes
The switch, the clean-up tool and the link to all reports.

Logging starts now; earlier actions aren’t added.

What gets logged

Orders

The member ordered a Membership.

Coupons

The member used a coupon, and for which Membership.

Cancellations and removals

The member canceled or deleted a Membership from their Subscriptions table.

Email confirmation

The member’s email address became active, by the member or by an administrator.

Account

The member suspended their profile.

Read a member’s log

  1. Go to Ultimate Membership Pro›Members, open the member’s Details menu and click Member Reports.
Member Reports table for ava.ionescu with columns Username, Level, Message and Date: an order of Pro Monthly, a WELCOME10 coupon used for Pro Monthly, and the email address becoming active
The log of one member; the Level column shows the Membership.

The menu item appears once the member has at least one entry. For everyone’s activity in one list, click View All User Reports on the module screen.

Clean up old entries

  1. On the module screen, pick One Day, One Week or One Month in Clean Up Users Reports older than and click Clean Up.

Clean Up can’t be undone

  • It deletes every entry older than the period you pick, for all members.

Tip

Example: a coupon question

Coaching ClubAva asks whether her WELCOME10 coupon was applied.
Where
Members › Ava Ionescu › Details › Member Reports
Entry
User has used the following coupon: WELCOME10 for acquire level: Pro Monthly.
Answer
Yes, on her Pro Monthly order

Troubleshooting

Why isn’t Member Reports in a member’s Details menu?

The item appears once the member has at least one log entry. Actions from before the module was switched on aren’t logged.

What does “No Reports available.” mean?

Nothing was logged for this member since the Members Reports module was switched on.

What’s next

Manage your membersThe Details menu and member actions.Read your membership reportsRevenue, MRR and churn.Create coupon codesCoupons members use.Customize the Subscriptions and Payments tablesWhere members cancel or remove.

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