Fix redirect loops and pages that bounce

Two pages send visitors to each other. Check Two settings use the same page, A restricted Member Portal or Register page, A restricted homepage and A redirect page that is restricted too.

Check Two settings use the same page.

Often this is how the Register page is set to work. See the Register page FAQ at the end, and check Two settings use the same page.

Check Reset or verification links end on the home page and A restricted homepage.

My Account sends members to another page instead of opening. Or the Register, Checkout or Subscription Plan page redirects to itself until the browser stops.

The plugin knows which page does what from the pages you pick in Pages Setup, not from the shortcode inside a page. When one page is picked for two settings, it does both jobs, including their redirects:

• The Register Page is for visitors who aren’t logged in, so logged-in members are sent away from it. If your Member Portal and Register Page are the same page, members are sent away from My Account too.
• A visitor who opens the Checkout Page is sent to the Register Page. If both are the same page, it loops for visitors and members alike.
• With Choose Subscription Type set to Subscription Plan, a Register page opened without a Membership in the address is sent to the Subscription Plan Page. If both are the same page, it loops.
• Each time you click Save Changes in Pages Setup, the plugin sets the default Locker on the Member Login, My Account, Register, Member LogOut, Lost Password and Checkout pages you picked. A page used twice ends up with only one of them.

Give every setting its own page. If a setting has no page of its own, create one and add its shortcode from the list below.

Shortcode: [ihc-register]

Shortcode: [ihc-select-level]

Shortcode: [ihc-user-page]

Shortcode: [ihc-checkout-page]

Members without the right Membership go back and forth between My Account and Member Login. Or new visitors never reach the registration form.

By default, My Account is for logged-in users and redirects visitors to Member Login. Member Login is for visitors and redirects logged-in members to My Account. If you restrict My Account to a Membership and send everyone else to Member Login, a member without that Membership bounces between the two pages. A Register page restricted to a Membership can’t be opened by new visitors at all, because a visitor holds no Membership.

Keep My Account for Registered Users and the Register page for Unregistered Users, as the plugin sets them. Restrict your content pages to Memberships instead. To limit who can buy a Membership, see Control who can buy a Membership. If you must restrict one of these pages, set If access is not allowed to Replace the Content, or pick a Redirect to page that doesn’t send the member back.

Visitors or members who open your homepage end up on another page, or the browser shows ERR_TOO_MANY_REDIRECTS. Payment notifications, password reset links or email verification links don’t finish.

The page you chose as your homepage under Settings›Reading is checked like any other page. If its Locker (or an Access Rule) doesn’t allow the visitor, the visitor is redirected to the Locker’s Redirect to page, or else to the Default Redirect Page. If neither is set, the redirect points to the homepage itself, so the page redirects to itself and loops.

Payment notifications, password reset links and email verification links all use your site address with ?ihc_action= at the end, for example https://yoursite.com/?ihc_action=stripe_connect. The plugin checks the restriction of the page first and handles the request after that. When the homepage Locker is set to Redirect the Page and doesn’t allow visitors, these requests are redirected like any other visitor, and the notification, reset or verification doesn’t complete. See Paid, but the Membership is still on hold.

Keep the homepage public. Edit it, remove every member type under For these members in the Locker box, and click Update. Then check Ultimate Membership Pro›Access Rules for a rule that matches your homepage address. A Locker with no member type doesn’t restrict the page.

Page A sends visitors to page B, and page B sends them back, or a rule keeps redirecting to a page that it covers itself.

The page a visitor is sent to is checked too. The plugin protects one page only: the Default Redirect Page is never redirected, and its Locker offers only Replace the Content. Any other page can start a ring: A redirects to B and B redirects to A. Access Rules check every address that matches them, so keep your redirect pages out of their scope:

• An All Posts rule for the page post type covers every page, including Member Login and Register. A visitor redirected to one of them is blocked again.
• An All Pages (based on Keywords) rule covers every address that contains the keyword. If your Login page address contains it, the redirect target is covered too.
• If Redirect After is empty, blocked visitors go to your homepage, which a rule can cover as well.

Send people to pages that everyone can open. In Lockers, pick a Redirect to page that doesn’t redirect back. As Default Redirect Page, use a page with a short message and a link to your plans. In Access Rules, add the IDs of the Login, Register, Subscription Plan and Lost Password pages to Excluding (All Posts and category tabs), choose a Redirect After page the rule doesn’t cover, and use a keyword that isn’t part of those addresses. The ID of a page is in the address of its editor, after post=.

A member clicks the link in a password reset email or an email verification email and lands on your home page.

No page is chosen for what happens after the link, so the plugin falls back as follows:

• Password reset: After Password Reset, then the Default Redirect Page, then your home page.
• Email verification: Success Redirect after Email Verification when the link works, Error Redirect when it has expired or doesn’t match, then your home page.

Pick a page for each setting. Choose a page that visitors who aren’t logged in can open, such as Member Login, or the link sends them away again (see A redirect page that is restricted too). After Password Reset is in Ultimate Membership Pro›Settings›Pages Setup, card Redirects Setup. The two verification settings are in Ultimate Membership Pro›Settings›Email Verification.

Two plugins that both decide who may see a page work against each other, and pages can redirect in a loop.

Use one of them to restrict each page, and remove the other plugin’s rules from it. To find the plugin, follow Find plugin conflicts with Safe Mode. Other plugin types that cause trouble are listed in Known compatibility issues.

Page caching (a caching plugin, your host or a CDN) can deliver a saved copy of a page without running the plugin’s check. Members then see the logged-out version of a page, or a page you already fixed.

Exclude the Register, Login, Checkout, Thank You and Member Portal pages and your members-only pages from page caching, and don’t cache pages for logged-in users. Clear the cache after every change, then test again in a private window. See Known compatibility issues.

A membership page shows a 404 error or the wrong content, often after a page slug or your permalink structure changed. Slugs such as login, register or lost-password can also clash with other plugins or your theme.

Go to Settings›Permalinks and click Save Changes without changing anything. If it still happens, give the page a less common slug, such as member-login.