Change a paying member’s plan, price or dates

Each subscription has its own amount, billing interval, card and payment dates. Ultimate Membership Pro sends them when the member subscribes, and the gateway charges them on every renewal.

The Membership, its status and its Starts On and Expires On dates. When a payment is confirmed, the gateway tells your site (with Stripe through the webhook, with PayPal Standard through the IPN), and your site moves the end date forward.

New sign-ups pay the new price. Existing subscribers keep paying the amount they subscribed with.

Moves the access date on your site. The gateway still charges on its own dates.

No payment is taken and no subscription is created at the gateway.

Changes your site only. The subscription keeps charging until you cancel it at the gateway.

With Stripe Connect, also pauses or resumes payment collection in Stripe.

Use Change Plan (Stripe Connect), or cancel the old subscription and buy the new Membership.

Existing subscriptions stay in the old Stripe account.

Membership Price of a Recurring Subscription Membership, for example Pro Monthly from $19 to $24 a month.

Pay the new price. With Stripe Connect, the plugin creates a new Stripe price for each new subscription, at the amount of that sign-up.

Nothing changes at the gateway. Each subscription keeps the amount it was created with, so members keep paying $19 until their subscription ends. With Stripe Connect, each renewal order shows the amount Stripe charged.

The Amount of a member’s Membership is the copy saved when they got the Membership or bought it again. It still shows the old price for existing members.

PayPal Standard, PayPal Express Checkout, Stripe Checkout, Mollie, Braintree, Authorize.net, 2Checkout and PagSeguro also set the recurring amount when the member subscribes.

With Stripe Connect on, saving a Membership also keeps its product name in Stripe up to date. It doesn’t change what existing subscribers pay.

Nothing, if existing members keep their price. To bring a member to the new price, follow Move a member to a new plan or price, further down this page.

Expires On of one Membership. See Add a member and assign a Membership.

Nothing. Stripe or PayPal keeps its own payment dates, so the member is charged on the usual day.

The member has access until the new date, plus any Grace Period. A date in the past makes the Membership Expired. See Membership statuses explained.

Your site adds one billing period of the Membership to the end date. It counts from your Expires On date while that date is still in the future. If the date has passed, it counts from the day the payment is confirmed.

To give a free month, move Expires On one month later. The next payment adds its period to your later date, so the month is kept. To end access early, moving the date isn’t enough: cancel the subscription at the gateway too.

You add a Membership in Add New Member or with Assign New in Manage Plans.

Nothing. No checkout runs and no subscription is created, so a recurring Membership doesn’t renew by itself.

A Membership the member already holds, and that hasn’t expired, is left as it is. Your assignment doesn’t change a subscription that is already running.

Extend Expires On when the time runs out, or ask the member to buy the Membership so the gateway bills them. See Add a member and assign a Membership.

Marks the Membership Cancelled on your site. The member keeps access until the end date. Hover the button: Ultimate Membership Pro reminds you that the first charging plan should be canceled from the payment service platform.

Deletes the Membership from the member when you click Save Changes. Access ends at once.

Deletes the account and all its Memberships. See Manage your members.

Nothing is sent. The subscription keeps running and the member’s card is charged at the next renewal date.

A payment for a Membership you removed, or for a member you deleted, doesn’t give the Membership back. The member is still charged.

Pause or Resume on the member’s Membership in Manage Plans.

With a Stripe Connect subscription, Pause pauses payment collection on that Stripe subscription, and Resume turns it on again. No payment is taken while it is paused.

Pause stops the clock and keeps the remaining time. Resume adds that time back from the day you resume.

Pause and Resume only change the Membership on your site. The gateway doesn’t hear about them.

Existing subscriptions, customers, saved cards, products and prices stay in the old Stripe account. The new account starts empty.

Everything new uses the connected account: sign-ups, Cancel, Change Card, Pause and Resume. They can’t reach a subscription that lives in the old account.

When the new account has no product for a Membership, or no customer for a member, the plugin creates it at the next checkout. Members enter their card again, because cards don’t move between Stripe accounts.

The new account needs its own webhook. Add it as described in Set up Stripe.

Test Mode and Live Mode are connected separately. ReConnect changes only the Environment you are in.

Disconnects the account for that Environment. It doesn’t cancel subscriptions in Stripe.

Before you switch accounts, move your active subscribers to the new account with the steps below, or cancel their old subscriptions in the old Stripe dashboard.