Let members delete their own account (Delete My Account)

0:00 4:37
8 minBeginnerDelete My Account add-onUltimate Membership Pro 14.2+

In Ultimate Membership Pro, the Delete My Account add-on gives members a Delete my Account button in the Member Portal. After they confirm their password, their account is deleted and they are logged out. It lets members remove their own data without writing to you, which helps with privacy requests.

This guide switches the add-on on, puts its shortcode in a Member Portal tab and shows what members see.

Before you start

Switch on the add-on

  1. Go to Ultimate Membership Pro›Modules and open Delete My Account (in Members & Registration).
  2. Switch on Activate/Hold Delete My Account Integration and click Save Changes.
Delete My Account box with the Activate/Hold Delete My Account Integration switch turned on, the shortcode ump-delete-my-account and two setup steps
The switch, the shortcode and the two setup steps.

The add-on has no other settings. The screen shows the shortcode and the two steps you do next.

Shortcode

[ump-delete-my-account]

Add a tab to the Member Portal

  1. Go to Ultimate Membership Pro›Modules, open Member Portal Tabs and add a menu item. For example, Slug deleteaccount and Label Delete account.
  2. Click Save Changes. See Add custom tabs to the Member Portal for the details of this screen.

Put the shortcode in the tab

  1. Go to Ultimate Membership Pro›Showcases›Member Portal, scroll to Content Section and click your new tab in the menu list.
  2. Switch on Show in Portal. New tabs start hidden.
  3. Fill in Tab Title and write a short warning in Tab Content, then add the shortcode on its own line.
  4. Click Save Changes.
Member Portal Content Section with the Delete account tab selected: Show in Portal on, Menu Label Delete account, Tab Title Delete my account and Tab Content with a warning and the shortcode ump-delete-my-account
The tab with a warning and the shortcode.
Tab Title

The heading above the tab content.

Tab Content

Your warning text and the [ump-delete-my-account] shortcode.

See what members see

Members find the tab in their Member Portal menu. The tab shows your text and the Delete my Account button.

Member Portal menu with the Delete account tab open: heading Delete my account, a warning line and the Delete my Account button highlighted
The Delete account tab in the Member Portal.

Clicking the button opens a window titled Delete my Account with a Password: field and a Submit button. If the password is wrong, the window says Wrong password. Please submit your account password. and nothing is deleted.

Delete my Account window with a Password field filled in and the message Wrong password. Please submit your account password.
A wrong password shows this message and keeps the account.

With the right password the member sees Your account has been deleted., is logged out and is sent to your login page, or to the home page if no login page is set.

Deleting an account can’t be undone

  • The member’s WordPress user is deleted, together with the files and images they uploaded through registration fields and their custom banner.
  • Tell members this in the tab content, as in the example below.
  • The Account has been Deleted email notification is triggered. You can edit it under Ultimate Membership Pro›Email Notifications. See Set up email notifications.

Example: a Delete account tab for the Coaching Club

Coaching ClubMembers can leave and take their data with them.
Add-on
Delete My Account switched on
Tab
Slug deleteaccount, Label Delete account
Tab Title
Delete my account
Tab Content
Deleting your account removes your profile and your Memberships for good, plus the shortcode
Shown to
Every logged-in member, on Free Community, Pro Monthly and Annual Pass

Learn more about Delete My Account

Troubleshooting

How can members delete their own account in Ultimate Membership Pro?

Switch on the Delete My Account add-on, add a Member Portal tab and put the shortcode [ump-delete-my-account] in its Tab Content. Members then click Delete my Account in that tab and confirm with their password.

Why don’t I see the Delete my Account button?

Check that the add-on’s switch is on and saved, that Show in Portal is on for your tab, and that the Tab Content contains the shortcode.

Why does the window say “Wrong password. Please submit your account password.”?

The password typed in the window isn’t the one for the account that is logged in. Type the member’s current password and click Submit.

Can I delete a member’s account myself instead?

Yes. Administrators manage members in the Members list. See Manage your members.

What’s next

Add custom tabs to the Member PortalMore tabs and their order.Set up the Member PortalBanner, menu and built-in tabs.Set up email notificationsEdit the Account has been Deleted email.Manage your membersDelete or edit members as an administrator.

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