Let members choose a new password on your own page (Manage Reset Password)

0:00 5:09
8 minBeginnerManage Reset Password add-onUltimate Membership Pro 14.2+

In Ultimate Membership Pro, the Manage Reset Password add-on lets members choose their own new password on a page of your site, from the link in the reset email. Without it, that link makes the site generate a random password and email it to the member. With it, nobody has to receive a password in plain text, and members pick one they can remember.

This guide creates the reset form page, switches the add-on on and shows what members go through, from the email link to the new password.

Before you start

Create the reset form page

  1. Go to Pages›Add New and give the page a title, for example “Reset password”.
  2. Add the shortcode below to the page content and publish it.

Shortcode

[ump-mrp-form]

The shortcode shows the password form only when the page is opened from a reset link. Opened on its own, the page stays empty.

Switch on Manage Reset Password

  1. Go to Ultimate Membership Pro›Modules and open Manage Reset Password (in Members & Registration).
  2. Switch on Activate/Hold Manage Reset Password Integration.
  3. Choose your page in Reset Password form page and click Save Changes.
Manage Reset Password box with the activation switch (1) and the Reset Password form page select showing Coaching Club – Reset password (2), above the shortcode [ump-mrp-form]
The switch and the page that holds the form.
1Activate/Hold Manage Reset Password Integration

Turns the add-on on. The link in the reset email then opens your form page.

Default: Off

2Reset Password form page

The page that contains the [ump-mrp-form] shortcode. The list shows your published pages. While no page is chosen, the reset email keeps its standard link.

Default: …

What members see

  1. The member asks for a reset on your lost-password page, as usual.
  2. The email they receive links to your reset form page. The link carries a one-time code and is valid for one hour.
  3. On your page they type the new password twice and click Submit.
Page titled Coaching Club – Reset password with a Change your password form: New Password and Repeat New Password fields and a Submit button
The form on your page, opened from the email link.

The form checks the entries before it changes anything:

The same form with a red message: Passwords are not identical!
A message appears above the Submit button.
Please complete all required fields!

Shown when one of the two fields is empty.

Passwords are not identical!

Shown when New Password and Repeat New Password differ.

When the entries are valid, the password is changed and the member receives the “change password” email. They are then sent to the page chosen as After Password Reset under Ultimate Membership Pro›Settings›Pages Setup, or to your home page when none is set.

Update the message on the lost-password page

After a member asks for a reset, the lost-password form shows the Successfully Message of the Reset Password Messages box in the Login Form showcase. Its default says “A new password has been sent to your email address”. With this add-on the email holds a link instead, so reword it, for example “We’ve sent you a link to choose a new password”. See Set up the login form.

Example: members choose their own password

Coaching ClubMembers reset their password on a Coaching Club page.
Page
Reset password, containing [ump-mrp-form]
Activate/Hold Manage Reset Password Integration
On
Reset Password form page
Reset password
Successfully Message
We’ve sent you a link to choose a new password.
After Password Reset
Member Login

Learn more about Manage Reset Password

Troubleshooting

The email still gives members a generated password. Why?

The switch is off or not saved, or no page is chosen in Reset Password form page. Choose your page, click Save Changes and ask for a new reset email: emails sent earlier keep their old link.

Why is my reset form page empty?

The form appears only when the page is opened from the link in a reset email, because the link carries the member and the code. Opened directly, the page shows nothing.

The password didn’t change after the member submitted the form. What happened?

The link can be used for one hour and only the newest link works. A member who asks for a second reset email can’t use the first one. Ask them to request a new link on the lost-password page.

Where are members sent after they change their password?

To the page set as After Password Reset under Ultimate Membership Pro › Settings › Pages Setup, or to your home page if none is set.

How do I let members choose their own password after a reset in Ultimate Membership Pro?

Install the Manage Reset Password add-on, add the [ump-mrp-form] shortcode to a page, then switch on Activate/Hold Manage Reset Password Integration and choose that page in Reset Password form page. The reset email then links to the form.

What’s next

How password reset worksThe standard reset emails.Set up the login formReset Password messages and the lost-password link.Set up email notificationsEdit the reset and change-password emails.Set up Two Factor Authentication for member loginsAdd a code to the login.

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