The OptIn Subscription are not stored
< 1 min read
New subscriber emails can be sent to an external email platform for follow-up on newsletter campaigns. If your subscribers are not stored in your list, this may be caused by a few things:
- Double-check your Opt-In credentials for the desired email platform destination (Extensions -> Opt-in Settings).
- Check your destination list for restricted conditions, such as required fields (should be off).
- Check your destination list for a double opt-in requirement (should be off).
- Check if the Opt-In Subscription is enabled and properly set in the Register Form settings.
We recommend that you first try to create a fresh new list on the email platform of your choice but with no additional options attached.
